BILLING AND FINANCIAL SUPPORT
Paying your hospital bill and worrying about insurance claims may be the last thing you or your loved ones want to deal with while you are coping with cancer. That’s why Nova Global Healthcare has financial specialists committed to helping you throughout your care.
Nova Global Healthcare's Patient Business Services team works behind the scenes to help you understand the billing process so you can focus on your treatment.
Our customer service representatives are here to answer questions about your bill and patient statement. Representatives are available 8 a.m. to 6 p.m. Monday through Friday.
Types of Charges
Nova Global Healthcare patient statements contain two separate billing components:
Hospital charges are for the use of hospital facilities, and outpatient clinic services provided by nurses and other members of your care team who are not physicians.
Physician charges represent the services provided by your physicians and mid-level providers, such as certified registered nurse anesthetists (CRNA), physician assistants (PA), and advanced practice nurses (APN).
You will receive a monthly patient statement showing all applicable charges about four to six weeks after your appointment. The statement will reflect pending amounts for both the patient . You will responsible for the patient balances due.
To ensure that your statement is accurate, please make sure that we have your correct information. Contact us with any changes to:
How to Pay
Nova Global Healthcare accepts the following forms of payment:
Credit cards: Visa, MasterCard, American Express
Credit card payments may be made online or by calling or emailing Customer Service:
Payments also can be made during your clinic visit or at one of our cashier locations.
If you are paying for your own care, you will be asked to pay an initial deposit for your first appointment at Nova Global Healthcare. This deposit represents the estimated charge for evaluation by your physician, including diagnostic tests and treatment planning. The deposit is an estimate only. Actual charges may be higher or lower based on your specific treatment plan.
After your initial evaluation, the Financial Clearance Center will provide a charge estimate for continued treatment at Nova Global Healthcare, based on the treatment plan recommended by your physician. Your actual charges may be more or less than the estimated amount.
Self-pay patients may be eligible for a discount. Your account must be current, and not in collection status. Your financial clearance associate can review your account and advise you about any potential discounts.
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